What is a warranty?

Under the Australian Consumer Law (ACL), automatic consumer guarantees apply to many products and services you buy regardless of any other warranties suppliers sell or give to you. However, it is still important to understand how these warranties apply to goods or services you buy. A warranty is a voluntary promise offered by the person or business who sold the product or service to you. Once you buy the product or service, the promise becomes a right that can be enforced under the ACL. Warranties are separate from your consumer guarantees and may come in different forms. The two most known warranty types are, Common Warranties and Warranty Against Defects. Common Warranties are generally about the quality or standard of a good.
For example, they may refer to:
  • the quality, state, condition, performance or characteristics of the good
  • what the good can do and for how long
  • the availability of servicing, supply of parts or identical goods.
A Warranty Against Defects, also called a Manufacturer’s Warranty is a representation to a consumer, made at or around the time that goods are supplied, that if the goods (or part of them) are defective, the business will:
  • repair or replace goods (or part of them)
  • resupply or fix a problem with services (or part of them)
  • provide compensation to the consumer.
A Warranty Against Defects or Manufacturers Warranty is usually limited by time. There is also one other warranty known as an Extended Warranty. Retailers sometimes offer to sell you an extended warranty or care package to extend the length of time of the manufacturer’s warranty. Some may tell you that an extended warranty provides extra protections you wouldn’t usually get. This isn’t necessarily true, as you automatically have consumer guarantees that suppliers must comply with, regardless of what they say or any warranties they offer.You don’t have to buy an extended warranty – it is optional. Also if you buy an Extended Warranty from the Retailer and do have an issue after the manufacturers warranty period you will need to redeem any replacement, repair or refund from that specific Retailer as Extended Warranty it is a contract between you and the Retailer.

LadyShip Manufacturers Warranty

LadyShip Organic Essence Extractor Series 
LadyShip Australia warrants the LadyShip Organic Essence Extractor Series to be free from defects in materials and workmanship and to perform satisfactorily for the period as per Table 1.1 from the date of purchase when used in accordance with the accompanying instruction manual. Within this warranty period, LadyShip Australia will repair or replace, at its option, defective parts at no charge, provided the product is returned with proof of purchase date to LadyShip Australia or one of its registered service centres. 
Warranty Conditions 
This warranty only applies to products sold in Australia by LadyShip Australia or one of its Authorised Resellers or Affiliates and only where the products are used and serviced within Australia or it’s territories. This warranty is only valid for appliances used according to the manufacturers instructions. LadyShip Australia does not accept liability for any direct or consequential, loss or other expense arising from misuse or incorrect installation and operation of the appliance. Warranty will only be given where proof of purchase is provided, e.g. original invoice.Freight costs between the repairer and the consumer is not covered under warranty. However LadyShip may determne on a case by case basis if it chooses to pay for any freight costs.
LadyShip Blade Assembly – any incorrect use NOT covered under warranty.
LadyShip Jar – cracked, etched or discoloured through normal wear and tear, is NOT covered under warranty.
LadyShip Female & Male Jar Connector – any incorrect use NOT covered under warranty.

Warranty Registration

There are two options for registering your purchase.
  1. Warranty Card – Complete in full and post it.
  2. Online – Click here.
Please note confirmation of date of purchase will still be required with a valid invoice or receipt if a warranty claim is requested even if you have registered online.