Help Center

If you have read Buyers Guide you will have much
better idea of which machine is going to best suit your needs.

What we recommend to be very clear is to sit down and write a list of the things you want make and do. Once you have alit workout what it is you are going to do most of and how often you intend to use the machine. By doing thins process making a correct decision will be much easier than trying to work it out in your head.

You can also use this process if your comparing different makes. We have heard of people spending enormous amounts of money on machines that just isn’t right for what they are going use it for 80% – 90% of the time.

There are a number of significant differences between the LadyShip Essence Extractor Series and any other blender on the market.

Patented filter system
The design allows the filters to be installed or removed at will.

With the No. 1 filter installed you can make nut milks without the need for a bag. The time saving is incredible, 30 seconds versus 7 – 8 minutes and if you add the clean-up process the time difference is probably more like 15 minutes as you would not only have to clean the machine, but also the bag.

The filters also allow you to make juice. (please click on this link for the full explanation on Juicing vs Blending)

With the No. 3 filter you can make purees, soups, etc…

BLADES
LadyShip pioneered using six blades back in 1998 and developed the blades further by adding the serrated middle blade, the end result is a commercial level of performance at a domestic price.

If you compare the LadyShip blades with other flat blade blenders the efficient and speed of processing is amazing.

AUTO-SMART PROGRAMMING
The Auto-Smart Programming s all about making the job easier for the user. It is feature that has been used with our machines for over a decade and makes processing smoothies simple, easy and quick.

It also removes the need to use a tamper tool, which you have to do if your using a flat bladed blender, like a Vita-mix.

Auto-Smart Programming also includes Auto Shut-Off allowing most processing to be a simple one touch process.

Ultimately the overall multi-functionality is what has the LadyShip Essence Extractors stand apart from anything else on the market.

9 Machines in 1

• Professional blender
• Excellent juicer
• Powerful food processor
• Quality coffee grinder and amazing coffee maker
• Easy to use cocktail maker
• Efficient nut milk, soy milk, rice milk… maker
• A 60 second soup maker
• Robust ice and slushy machine

Vitamix blenders and blenders like them (Blendtec, Optimum, etc) are basically a commercial blender.

Whats different about them when compared to a standard K-Mart type domestic blender is three things.

Power, Speed and the use of a tamper tool.

Some people who own these rave about them, but when you look at them from an unemotional view point you will see them for what they are… a blender.

The downside is they are usually very loud, expensive to buy and you must use the tamper tool to get them to work properly.

With the LadyShip Organic Essence Extractors the functional differences are significant.

LadyShip blenders have the power and the speed, as well as extended functionality with the tap, filters, hopper and vented cap.

The other great thing about the LadyShip design is we very rarely need to use a tamper toll which makes it very much easier for the user to operate.

We recommend that you read all the product information, watch our videos and read our customer testimonials so you can make up your own mind.

Value for money it’s hard to go past a LadyShip Organic Essence Extractor.

Firstly let us say that when people ask for a comparison on our machines versus another brand it’s difficult as we don’t really want to be negative about another companies product. Having said that we are going to do our utmost to give you the differences from a neutral position, best we can.
Also, most products sold using the TV Shopping method, are well and truly over sold. In other words the sales pitch really stretches the truth.
To get a more realistic view of what’s going on with the pitch there are couple of things you can do before you buy these products and this goes for the NutriBullet and products like them.

1. Watch a live demo before you buy.
2. Turn the sound off when watching the TV pitch. By doing this you will see how they cut the film and stitch it.
3. Close your eyes and listen only to the sales pitch. Again you will find its all over the place.
4. Do your own independent research.
5. Find out about other machines.
6. Check out the reviews, but make sure there are significant amount of reviews.

You can be assured that if you do as suggested you will find how inconsistent the sales pitch is and you will also see all the half truth’s in the advertisement.
Its worth remembering in life that everything, absolutely everything, has it’s drawbacks as well as it’s benefits. There is never ever, positives without negatives, ever. What you should be looking for is value for money for what it is you want.

Ok so lets have a look at the NutriBullet compared to the LadyShip Organic Essence Extractors.

Fundamentally the NutriBullet is a personal blender… thats pretty well it.

The 10,000 rpm that is claimed to open the cell wall is not correct. I reality most blenders on the market will do 10,000 rpm.
!2,000 rpm, under load is the absolute minimum you need to open up the cell wall.

If you do a side by side comparison it is easy to see the difference between the blend quality of a NutriBullet and The LadyShip Organic Essence Extractors, which have onramp range of 16,000 rpm – 28,000 rpm, depending on the model you purchase.

The other significant difference regarding blend quality concerns the blade design. Again personal blenders like the NutriBullet tend to have a flat blade system, whereas the LadyShip machines have the 6 blade Samurai style blade design, which is highly efficient at opening up the cell wall of live foods.

There are a number of myths when it comes to blending and juicing.

The companies that only make and sell juicers, especially slow and cold pressed juicers, will tell you that their machine is the best, because it is slow and the heat generated by speed in high speed machines destroys the enzymes, which is partly true.

The companies only make and sell blenders will focus the sales pitch on how having all the fibre is good for you and again there is truth in this.

However both view point a flawed unless they unless the consider the full picture, and the full picture has to consider you the customer and what you current health standing is.

Having to much fibre when your body can’t process it can cause problems. Removing all the fibre also has drawback’s if you don’t know what your doing.

The truth is when you know what you are doing and you are aware of your own health status you can apply both methods correctly and achieve incredible results.

If you haven’t done either method before any have been consuming a lot of processed and cooked foods you will probably notice quite rapid changes when you either practice, but to create a sustainable habit it is important to educate yourself on the benefits and drawbacks of both.

If you would like to know more please read our in-depth article on the differences between blending and juicing.

This carries on somewhat from the last FAQ.

The short answer is NO, but as with everything in life there are conditions that could change the answer to YES.

We recommend, if you haven’t already, you read our in-depth article on the differences between blending and juicing.

With a LadyShip Organic Essence Extractor the answer is NO, you do not need a nut milk bag to make almond milk or any other plant based milk for the matter.

Simply install the #1 fine filter to the jar, add you ingredients including the water, turn it on, wait about 8 seconds then turn on the tap and you have nut milk… it’s that easy.

The time saving alone makes it worth purchasing a LadyShip even if you already have a Vitamix, Thermomix, Nutibullet or something similar.

With all other blenders on the market you do need to use a nut milk bag and it will take about 7 – 10 minutes to make the milk and then you have to clean the bag.

Once you have used a LadyShip Organic Essence Extractor you will never look back.

Most of the jars used with our Essence Extractors are made from the Eastman’s copolyester Tritan plastic.

Some of the older machines may have the aircraft grade PC material.

Tritan has been reviewed independently and approved for use in food contact applications by numerous regulatory agencies around the world. In fact, Eastman has gone above and beyond government and industry testing requirements to prove Tritan is free of Estrogenic Activity (EA).

To ensure the safety of Tritan, Eastman has conducted extensive testing over multiple years using well-recognized scientific methods; including more definitive in vivo studies, which is the recommended approach by the Endocrine Disruption Screening Program, Office of Economic and Cooperative Development (OECD), and other international organizations. Accredited universities and independent-third-party labs tested Tritan and have proven that it is free of EA. Eastman continues to stand by this testing and the safety of Tritan.

For the full wrap click on the following links;
Tritan Safety – Get the Facts
Safety is Key
Safety Testing
Basic Plastic FAQ’s
Did You Know?

Watts, Horsepower and RPM is one of the most confusing areas of information people confront when purchasing a blender.

Technically speaking watts and horsepower are electrical terms to communicate the measure or amount of power being used.

Most people have been duped into believing that power in the form of Wattage or Horsepower is what is most important, when nothing could be further from the truth.

From our own personal experience we know the sales pitch concerning wattage and horsepower is a false story.

When  Holly and  I married, as a wedding gift, we received a well known branded blender that was supposedly 1800 watts, which is more than a Vitamix, but it wouldn’t blend smooth green smoothies.

Whereas the 600 watt LadyShip LS-658 Organic Essence Extractor does an incredible job with green smoothies.

So what the secret?

The secret is a combination of the working blade speed in the form of RPM (Revolutions Per Minute), a highly efficient blade configuration, the shape and size of the jar, and the the right processing mechanism, like we have built in to the LadyShip’s.

We will go into this in more detail in a blog article that we will release in the near future, so if you interested sign up for our tips and newsletter notifications.

This may depend on your geographical location, but the answer is yes you.

The first thing to do is to push the reset button located at the bottom of the machine.

The reset button is either red or black in colour and will resolve the problem 99.9% of the time.

If it doesn't give us a call.

One of the great things about the LadyShip blenders is the you can can get spare parts and they don't cost the earth.

Check out the spare parts sections in the shop.

If you need any further assistance pick up the phone. 

We are only to happy to be of service.

For a full rundown on our warranties and conditions click here.

For a quick overview of the Warranty Periods see Table 1.1 below.

The short answer is anywhere from 3 - 7 working days.

With most orders there will be a tracking number with a website you can check the progress.

For Australian deliveries we mainly use Australia Post or Star Track and normally the tracking information takes 24 hours to update on their websites.

Small orders such a lid seal or tap may not have tracking unless you opt for a more expensive shipping option.

Scheduled pick ups are available in Perth and Sydney.

Pick ups in Sydney are only available during business hours (9am – 5pm) from the warehouse in Erskine Park.

Given the traffic in Sydney most people choose to have it delivered. 

Pick ups in Perth are available from our office in Rockingham and may be available after normal office hours by request.

In all cases we will email, text or call you to schedule a pick up time and will confirm the location at the same time

In most cases you will be required to sign the Delivery Receipt when the item(s) is delivered; please take the time to inspect the goods before you sign the Delivery Receipt from the carrier. For further details relating to any possible damage during the delivery process, please refer to our Payments and Returns Policy page.

If you have any questions relating to deliveries, please do not hesitate to contact the LadyShip team here: Contact Us or by phone.

Please avoid using Facebook or other social media sites to contact us, the best form is still the telephone.

Yes we can post it to a business.

Please be aware that once your order has been signed by the person receiving the order at the place of business as directed as per the shipping address on your order it will be deemed as being successfully delivered.

Given that our Perth warehouse operates 9 - 5 (AWST) and Sydney 8 - 4 (AEST) it will depend on the following factors; 

• When you place the order. 
• The time of the day you place the order. 
• Whether it is a week day or week end or late on Friday. 
• If its a public holiday
• Payment has been received 

Tracking information is supplied via email in most cases.

To track an item simply in-put the tracking number into the “enter tracking number” field by following this link http://auspost.com.au/track/

LadyShip Australia may also be referred to as LadyShip through out this website.

Customers should note that while shopping online with LadyShip Australia they are subject to the governing Terms & Conditions below.

These Terms & Conditions exist without exception, and make up part of the agreement to use the LadyShip website. We reserve the right to make adjustments to the given Terms & Conditions without notice, and as such, ask that customers review the Terms & Conditions each time they use the LadyShip website.

Product Images, Descriptions & Information

LadyShip Australia has done its best to ensure images of our product range are accurate depictions of the actual product, however we do not guarantee it. The descriptions and information supplied is true to the real product at time of website publication.

LadyShip Australia reserves the right to make corrections to errors and omissions. All prices are quoted in Australian Dollars, including relevant GST, unless stated otherwise. Prices and bonus offers are available only while stock lasts. Customers are to assume accessories are not included unless otherwise stated.

This website and its content is copyright of LadyShip Australia – © LadyShip Australia 2015. All rights reserved as defined in the Copyright Act 1968 and proceeding amendments to the Act including the Copyright Amendment (Digital Agenda) Act 2000, Copyright Amendment (Moral Rights) Act 2000, US Free Trade Agreement Implementation Act 2004, and Copyright Amendment Act 2006.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non commercial use only.
• You may copy the content to individual third parties for personal use, but only if you acknowledge this website as the source of the material.
• You may not, except with our express written permission, distribute or commercially exploit the content.
• Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The LadyShip Copyright Policy equally applies to LadyShip Affiliates and Resellers in as much express written permission is required before using any of the information may be copied rewritten, distributed or commercially exploited.

LadyShip Australia reserves the right to cancel any permissions granted at any time at which point you agree to cease immediately the use and distribution of all information, images, brochures, logos, etc under the LadyShip Copyright Policy

We won’t sell or disclose your details to anyone.

Everything we do, we do openly, honestly and with upmost integrity.

Our web page does not record any information about you other than what is volunteered by you, and your IP address for order security.

If you choose to supply us with your email address it will be stored for purposes of supplying you with requested information, improving our content, notifying you of updates to the web page and information relevant to LadyShip.

When processing credit cards online we DO NOT store credit card information. 

Your payment will be processed by a secure bank hosted gateway or third party secure gateway hosted company, such as PayPal.

We do not sell or rent any of your details to anyone and you may choose to be removed from our mailing list at any time by following instructions at the bottom of all automated correspondence or by notifying us.

If you supply us with your postal address on-line you will only receive the information for which you provided us.

If you supply us with your telephone number(s) on-line will only receive telephone contact from us with information regarding orders placed on-line or information requested.

We do not partner with any ad server companies trying to sell you anything.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.

If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses.

We do have a Reseller and Affiliate Program, however the Resellers and Affiliates do not have direct access to your information, unless you give it to them directly.

When you purchase a LadyShip Organic Essence Extractor you may find printed offers in the box from some of our Resellers and Affiliates.These  offers have been vetted by us and will be professionally printed and added for your benefit. Such offers may involve you registering your details with one of our Resellers or Affiliates on their website, in which case you are doing so of your own free will and volition. These sites are not managed or controlled by LadyShip in any way, but we do have the ability to stop adding the information to each purchase. If you have any complaints regarding these offers please contact us immediately so that we can investigate the issue.

If you are concerned about how your information is used, you should check back at our web site periodically.

The following order and payment options are currently available.

• Order Online – Pay with VISA or MasterCard (secure gateway).
• Order Online

• Pay online with Visa or MasterCard (secure gateway).
• Pay with PayPal.
• Pay offline (telephone) with Visa or MasterCard.
• Pay by Direct Deposit. (EFT or cash deposit into our account. LadyShip bank details provided on the order).

• Order by telephone

• Pay with Visa or MasterCard
• Pay by Direct Deposit (EFT or cash deposit into our account. LadyShip bank details provided on the order).

• Order via a LadyShip Affiliate (on or offline)

• Pay online with Visa or MasterCard (secure gateway).
• Pay with PayPal.
• Pay with Visa or MasterCard
• Pay by Direct Deposit (EFT or cash deposit into our account. LadyShip bank details provided on the order).

• Reseller (on or offline)

• Pay as per the the specific Resellers terms and conditions

Full payment is required prior to shipping or pick up. In the case of direct deposits payment is required to show as deposited in to LadyShip’s account prior to shipping or pick up.

Cash payment when picking up is also acceptable by you or a third party if the third party is picking up on your behalf. A third party could be an Affiliate.

LadyShip will not accept returns or offer refunds on any used products other than by way of the 30 day Customer Service Guarantee or as per the warranty claims governed by the Australian Consumer Laws.

We recommend you read and understand what these laws mean as they are not necessarily communicated accurately by main-stream media.

LadyShip will not be held responsible where a customer has made an incorrect choice regarding a product.

LadyShip Australia will gladly replace any goods that are delivered to their destination in a faulty or damaged condition. Customers must lodge a notification of their intention to return a good to the Customer Service Department within 24 hours of the product’s delivery. The Customer Service Department can be contacted by telephone on 1300 787 088 or via e-mail, and will provide instructions as to how to return the product to LadyShip.

When contacting Customer Service, please provide the following information:
Copy of the Invoice
Reason for Return
Name
Daytime contact number
Photo attachment for email (if product is damaged)

LadyShip Australia will exchange/refund any unused undamaged products within 14 days of the purchase transaction if the product is returned in its original packaging (the original packaging must also be complete and undamaged) and submitted with proof of purchase (tax invoice/receipt, and/or packaging slip). A $50.00 admin fee will be incurred for all returned products (no admin fee will be incurred if the return is for warranty/repair reasons). LadyShip Australia does not reimburse delivery and handling charges where a customer has made an incorrect choice regarding a product, and customers returning products do so at their own cost and risk. A product return advice must first be received in writing including a reason for the product return, together with a daytime contact telephone number so that our Customer Service Department can contact you. Our friendly staff will be in contact to organize a refund where LadyShip Australia is unable to replace or exchange returned goods. Exchange/Refunds will only be reimbursed once the product has been received in to our warehouse and it is confirmed that the product and the packaging is in its original unused condition. If the returned product and its packaging is not in its original condition an Exchange/Refund will not be given and it will be your responsibility to collect your original purchase.

In the case of a refund if your original purchase was made by credit card you will need to present the same credit card for the refund.

Any orders sent internationally on request are non-refundable.

Many of you have already experienced the positive effect on your health when using whole foods, herbs, spices, and natural products. We hope that through our recipes and blog articles, you gain insights to take an even greater role in your own well-being.  However, please note that due to legal and time restraints, our staff cannot provide you with personal health advice.

Followers, students and website users are invited to discuss health-related topics in the public and private forums, bulletin boards, or blog posts and to provide their own insights and experiences. However, the comments of follwers, students and website users are subjective and do not represent the LadyShip Australia or any of its subsidiaries, affiliates or associates.  No forum post or website comment should be considered as health advice.  You are responsible for consulting a medical professional before trying any whole food, herb, spice, nut, seed or remedy, etc... mentioned in the website or any related forum.

The content on our website and in our online courses is for educational purposes only. Although we try our utmost to provide useful and accurate information, you are responsible to research and verify information before relying on it.  We are trained herbalists and not licensed or registered healthcare practitioners.  We cannot diagnose health conditions, nor prescribe medicines legally; we are not medical doctors.  However, we may recommend or suggest whole food, herb, spice, nut, seed or remedy, etc... for various health complaints, as we believe in the safety and efficacy of botanical and natural health options.

The information we provide is not intended to be a substitute for medical treatment. Please consult your medical care provider before using herbal medicine, particularly if you have a known medical condition or if you are pregnant or nursing.

You are responsible for your own health. As with conventional medicine, whole food, herb, spice, nut, seed or remedy, etc... is vast and complex, and must be used responsibly. People react differently to different whole food, herb, spice, nut, seed or remedy, etc...   Further, some helpful whole food, herb, spice, nut, seed or remedy, etc... may be confused with harmful and/or deadly substances.  

There are many plants and mushrooms that can make you sick, or are deadly poisonous. Be 100% of your identification before you harvest any plant or mushroom. Additionally, sometimes a new food, even properly identified, can cause an unusual reaction – ranging from gastric intolerance to a full-blown allergy. It is your responsibility to make sure you are harvesting the correct plant or mushroom and it is your choice to try any new food. We cannot be responsible for incorrect identification or reactions to plants or fungi.

You are responsible for your own choices.  This includes but is not limited to the ingestion, application, or other use of alcohol or any poisonous, toxic, or allergenic substance.  In the event that you are not of legal age to consume alcohol, LadyShip Australia recommends that you refrain from the purchase, consumption, or use of alcohol.  If you elect to disregard such recommendation, you do so at your own risk, and LadyShip Australia accepts no liability relating to or arising from your activities.
LadyShip Australia cannot predict how a whole food, herb, spice, nut, seed or remedy, etc... will work for you.  Always refer to your medical care provider for questions about your health.

If you have a bricks and mortar business or an online store and wish to sell the LadyShip products, we are happy to discuss the possibilities.

Feel free to contact us via email or phone.